Refund Policy

At Exam Dumps App! (A brand of Cultor Creatives Private limited), we are committed to providing our customers with top-quality IT exam dumps and ensuring their satisfaction with our products and services. Our Refund Policy outlines the guidelines and procedures for requesting refunds in certain circumstances. Refund will be processed within 5-7 working days. Please carefully review the following information to understand your eligibility for a refund and the steps involved in the refund process.

Eligibility for Refund

Refunds may be issued under the following circumstances:

  1. PDF Not Downloaded: If you have purchased an IT exam dump but have not downloaded the associated PDF file, you may be eligible for a refund. This ensures that you have not accessed the product and allows us to process the refund accordingly.
  2. Payment Gateway Failed Transaction: In the event of a failed transaction through the payment gateway, where payment is processed but the transaction is unsuccessful, you may request a refund. We understand that technical issues may occur, and we strive to address them promptly to ensure a seamless transaction experience for our customers.

Refund Process

If you meet the eligibility criteria for a refund, please follow these steps to initiate the refund process:

  1. Contact Customer Support: Reach out to our customer support team within 24 hours of the purchase or failed transaction to request a refund. You can contact us via email, phone, or live chat, and our dedicated support representatives will assist you with the refund process.

  2. Provide Necessary Information: In your refund request, please include relevant details such as your order number, transaction ID, and the reason for the refund. This information helps us expedite the process and ensure that your request is handled efficiently.

  3. Verification and Processing: Once we receive your refund request and verify your eligibility, we will initiate the refund process. Depending on your original method of payment, refunds may take several business days to reflect in your account. We appreciate your patience during this process.

Refund Exclusions

Please be aware that refunds will not include the payment gateway charges incurred during the transaction. While we understand the inconvenience caused, these charges are levied by the payment gateway for processing transactions and are non-refundable.

Disclaimer

It's important to understand that the IT exam dumps provided by Exam Dumps App are intended as study aids and are based on our best estimate of exam content. We do not guarantee or claim the accuracy, completeness, or relevance of the information contained in the dumps.

As such, we cannot guarantee the success or outcome of any exam based solely on the use of our study materials. Success in IT exams depends on various factors, including individual study habits, experience, and proficiency in the subject matter.

Contact Us

If you have any questions or concerns regarding our Refund Policy or need assistance with a refund request, please don't hesitate to contact our customer support team at [email protected]

We're here to help you and ensure your satisfaction with our products and services.

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